Create a Water Usage Charge Notification Email to a Tenant
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Below is a sample of the email – Note this is with fictitious sample inputs:
Subject options:
Water usage for [Property Address] — [From Date] to [To Date]
Your water charges — [Property Address], due [Due Date]
Water bill summary for [Property Address] ([Billing Period])
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Email body:
Hi [Tenant First Name(s)],
I’m writing to share the water usage charges for [Property Address] covering [From Date] to [To Date]. Please see the summary below and the attached supplier invoice for full detail.
• Meter reads: [Start kL] → [End kL] on [Start Read Date] → [End Read Date]
• Usage: [kL Used] kL @ [$X.XX per kL]
• Supply/fixed charge (if applicable): [$X.XX]
• Other approved fees (if any): [$X.XX – description]
• Amount payable: [$Total Amount] by [Due Date]
• Ways to pay: [BPAY code/ref]; [Bank details]; [Online portal link]
Under your lease and [Residential Tenancies Act (State) sXX], water usage is tenant-payable where the premises are separately metered and water-efficiency standards are met. We confirm those requirements apply to this property.
[If Unusually high usage = Yes: Noticing higher than typical usage? Please check for leaks (taps, toilets, irrigation timers). If needed, we can arrange a meter test via [Provider Name] (fees may apply).]
If anything doesn’t look right, reply and we’ll review promptly. If you need a payment plan, please use [Payment plan link/email].
Attachments: [Water bill PDF], [Meter photos], [Water-efficiency evidence] for transparency.
Kind regards,
[PM Name]
[Role], [Agency]
[M] [Mobile] | [E] [Email]
[Agency Address] | [Website]
Licence: [Licence #]
P.S. Please make payment of [$Total Amount] by [Due Date] or reply if you need to discuss a plan.
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