Landlord Retention Checklist.

• Has the landlord received a useful update recently?

• Are there any unanswered emails or calls?

• Has the landlord had to chase for information?

• Are important updates being provided before the landlord asks?

• Is communication clear and consistent?

• Are we giving recommendations, not just passing on information?

• Have we explained the reasoning behind recent advice?

• Are we helping the landlord make decisions?

• Have we discussed any obvious risks or opportunities?

• Are rent, renewal and maintenance recommendations clear?

• Are there any open jobs that have been sitting too long?

• Is the landlord waiting on quotes or updates?

• Have delayed jobs been followed up?

• Are repeat maintenance issues being properly addressed?

• Does the landlord know where current work stands?

• Is the property currently vacant or likely to become vacant soon?

• Is the landlord receiving useful leasing feedback?

• Have we reviewed price if enquiry is weak?

• Have we discussed vacancy cost where relevant?

• Are recommendations being made early enough?

• Have recent inspection outcomes been clearly communicated?

• Has important follow-up been completed?

• Are maintenance recommendations being actioned?

• Have any recurring property issues been raised with the landlord?

• Has the landlord become harder to reach or more abrupt?

• Are they questioning fees more often?

• Have they raised the same frustration more than once?

• Are they asking for copies of records or documents unexpectedly?

• Are they comparing the agency with competitors?

• Are they challenging recommendations more than usual?

• Has trust or confidence clearly reduced?

• Has the landlord experienced staff changes recently?

• Has service dropped during leave or handover periods?

• Are they dealing with too many different people?

• Is important history visible to the whole team?

• Would another team member understand the relationship if they had to step in?

• Has the landlord received advice beyond routine administration?

• Have we discussed rent, market conditions or property performance recently?

• Have we identified any future maintenance or improvement needs?

• Is the landlord seeing the value of the management service?

• Are we helping them think ahead, not just react?

Ask:

If this landlord received a call from another agency today, would they have a strong reason to stay with us?

If the answer is uncertain, decide what needs to happen next.

• Make contact

• Resolve an outstanding issue

• Provide an update

• Give a clear recommendation

• Escalate internally

• Schedule a relationship review