Landlord Communication Checklist.

• Are important emails and calls being responded to promptly?

• Are landlords being updated before they need to chase?

• Is communication clear, concise and easy to understand?

• Are recommendations being provided where appropriate?

• Is the reasoning behind important advice explained?

• Are agreed actions being followed through?

• Do we know how the landlord prefers to be contacted?

• Do we know how involved they want to be in day-to-day decisions?

• Are their preferences recorded in the system?

• Are those preferences being followed consistently?

• Is the landlord advised when significant maintenance arises?

• Are clear recommendations provided?

• Are quotes or costs explained where needed?

• Are landlords being chased for outstanding approvals?

• Are updates provided when work is delayed?

• Is completion confirmed?

• Is the landlord receiving regular feedback during a vacancy?

• Are enquiry and application levels being discussed?

• Are concerns around price or presentation raised early?

• Are recommendations being made rather than simply reporting activity?

• Is the landlord kept informed until the property is leased?

• Are lease expiry discussions started early enough?

• Is market evidence provided with rent recommendations?

• Is the landlord given a clear recommendation?

• Are risks such as vacancy or renter loss explained where relevant?

• Are decisions followed up promptly?

• Is the landlord advised of important findings?

• Are reports supported by useful comments where needed?

• Are maintenance items clearly identified?

• Are recommendations provided for anything requiring attention?

• Is follow-up completed after the inspection?

• Is the landlord being kept informed when arrears become significant?

• Are repeated arrears highlighted?

• Are serious complaints or disputes communicated early?

• Is the landlord told what action is being taken?

• Are further updates provided as the matter progresses?

• Has the landlord received useful contact outside routine transactions?

• Have we discussed upcoming risks or opportunities?

• Have we raised maintenance before it becomes urgent?

• Have we provided relevant market or rental advice?

• Have we discussed the property’s longer-term needs where appropriate?

Ask:

Would this landlord feel informed, supported and confident in the management of their property?

If the answer is uncertain, decide what needs to happen next.

• Provide an update

• Make a phone call

• Give a clearer recommendation

• Resolve an outstanding issue

• Confirm the next step

• Schedule future contact